Questions about a gambling account
For login, payments, identity checks or a game dispute, use the operator’s contact page below. Select a channel suitable for the country and subject. This guide cannot view an account, release funds or change an exclusion. The operator’s contact is separate from the publisher of this site.
Information to include
Provide a case or transaction reference, date and concise description through the correct secure channel. Redact unrelated personal details in screenshots. Never send a password, authentication code or full payment-card details in a routine support request.
Independent help
For concerns about gambling, use the country-specific and international support links on the Responsible Gambling page. A commercial support desk is not a substitute for independent counselling. Service hours, languages and the scope of assistance are set by each provider.
Operator contact · Canada
Account guide- ConnexOntario — Ontario gambling, mental-health and addiction referrals · 1-866-531-2600
24 hours, every day; Ontario service
The telephone and hours belong to this support service, not the casino.